Good to Great #3: Confront the Brutal Facts
What it Means to Confront the Brutal Facts in Good to Great
In Good to Great, Jim Collins explains that successful organizations first start with an honest discussion of the environment in which they exist, what are the brutal facts surrounding your organization? The only way this conversation can occur on an organizational level is to create a culture, a climate, where people feel safe communicating; that they have a tremendous opportunity to be heard. Being heard is different from being able to say what you think, it means the other person listens. Confronting the brutal facts contributes to an effective decision-making process – it’s the only way to allow honest communication. If there is no open communication, problems or obstacles to an organization are rarely fully understood.
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